Shipping policy

Thank you for choosing businesspromotionalart.com for your custom packaging and promotional needs. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Production Time

Because our products are custom-made or personalized, please note the following:

  • Production Time: Standard orders typically require 18–25 business days for design, printing, and quality checks before they are ready to ship.
  • Processing Hours: Orders are processed Monday through Thursday, excluding major holidays.
  • Delays: During peak seasons or for complex custom projects, production may take slightly longer. We will notify you if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping fees are quoted per order based on current carrier rates, shipment weight, dimensions, and destination at the time of dispatch. We do not apply fixed shipping rates, as freight costs fluctuate based on global market conditions.

To receive a shipping quote, please contact us via:

Estimated Delivery Times (after production):

  • Standard Sea Freight: 35–50 business days
  • Air Freight: Faster delivery available upon request at an additional cost

Please note that delivery timelines are estimates and may vary due to carrier schedules, customs clearance, and other factors beyond our control.

3. Shipment Confirmation & Order Tracking

You will receive a confirmation once your order has shipped, along with tracking details. Tracking information typically becomes active within 24 hours of dispatch.

4. International Shipping

We currently ship to all GCC countries.

  • Customs, Duties, and Taxes: businesspromotionalart.com is not responsible for any customs fees, duties, or taxes applied to your order. All such fees are the responsibility of the customer.

5. Damages & Lost Packages

businesspromotionalart.com is not liable for products damaged or lost during shipping.

  • If your order arrives damaged, please contact the carrier to file a claim and retain all packaging materials.
  • For assistance, contact us at johnnybr@businesspromotionalart.com

6. Incorrect Shipping Addresses

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.